Safeguarding people who use care services from abuse and improper treatment is a cornerstone of good care delivery. It is required under Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) (Amendment) Regulations 2014, the Care Act 2014 and the Local Safeguarding Adults procedures of the local authorities we work with. Safeguarding each of the people we support is extremely important to us and something we take very seriously.
We have a zero-tolerance approach to all forms of abuse, neglect and improper treatment. This policy identifies our approach to the prevention, detection, reporting and management of abuse within our service, as well as the promotion of the rights of service users to live their lives free from inhuman and degrading treatment.
Safeguarding adults is the process used to protect an adult’s right to live safely, free from actual and threatened abuse and neglect. It requires individuals and organisations to work together to prevent and stop both the risks and experience of abuse or neglect while at the same time making sure that the individual’s well-being is promoted, including, where appropriate, having regard to their views, wishes, feelings and beliefs in deciding on any action. It must be recognised that adults sometimes have complex interpersonal relationships and may be ambivalent, unclear or unrealistic about their personal circumstances.
This means that we have robust processes to train staff and inform people who use our service, their advocates, those lawfully acting on their behalf and those close to them about how to identify and report suspected and actual abuse.